Gregory Starr · UX & Product Designer · NYC Metro Area

Enterprise software can be complicated. I make it feel simple.

I'm a senior UX & product designer specializing in enterprise platforms that help people communicate, make better decisions, and work smarter at scale.

Gregory Starr
Currently Exploring

Topics and problems I'm actively thinking about.

Agentic AI

Focused on the interaction patterns, decision points, and trust signals that make agentic experiences feel controllable. Designing for AI that acts, not just responds.

Conversational UX

How tone, guardrails and error states set the right expectations and shape the experience when interacting with an AI agent.

AI-Assisted Workflows

AI-powered features make work more efficient without becoming the destination. Embedding them directly into the workflow so they're contextual and available at the point of need.

Product Strategy Scalable UX Design Systems Agentic Workflows User Research Analytics Data Visualization Systems Thinking Product Strategy Scalable UX Design Systems Agentic Workflows User Research Analytics Data Visualization Systems Thinking
Experience

Creating Impact Across Industries

PubMatic
UX Designer
Apr 2025 – Present

I joined PubMatic in Spring 2025 to help evolve Activate, the company's buy-side advertising platform. Much of my time has been spent understanding how traders and media buyers actually work, then translating those insights into better workflows, more intuitive features, and a more cohesive product experience.

More recently, I've been focused on introducing agentic AI capabilities into the platform. Rather than treating AI as a standalone feature, the goal has been to integrate it directly into existing workflows where it can reduce friction, accelerate common tasks, and provide meaningful assistance at the right moments.

Designed AI-powered experiences that integrated directly into existing buyer workflows, helping users create campaigns and deals, navigate complex tasks, and work more efficiently
Led a comprehensive UX audit of Activate to uncover friction points, modernize legacy experiences, and establish greater consistency across the platform
Built a stronger understanding of customer behavior by leveraging analytics and session replay tools, translating usage patterns into actionable product and design recommendations
Agentic AI AdTech Enterprise UX Workflow Optimization Product Analytics
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Ironlight
Product Designer
Oct 2023 – Apr 2025

Ironlight was where I really got to own a product from scratch. I led design on a tokenized asset exchange — which meant figuring out how to make something genuinely novel feel familiar enough to actually use. Heavy on systems work, and a lot of time spent making complex financial data legible without dumbing it down.

Led the design of an exchange platform for tokenized assets — defined the core UX and foundational product experience from the ground up
Designed dashboards and interfaces for tracking liquidity, investment performance, and fund information
Built the design system and visual identity, translating early brand elements into a cohesive, scalable product experience
Product Design Design Systems Tokenized Assets Data Visualization Visual Identity
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Symphony
UX Designer II
Aug 2021 – Apr 2023

This role came out of Symphony acquiring Cloud9, so I walked in with context most designers wouldn't have had. I helped stitch two products together — integrating Cloud9's voice features into Symphony's messaging platform — while also running research and redesigning parts of the admin experience that had been neglected for a while.

Integrated Cloud9's voice features into Symphony's messaging platform post-acquisition, optimizing cross-platform communication workflows
Led user research to understand evolving needs post-merger, translating findings into concrete UX improvements
Redesigned the Cloud9 administrator portal — improved workflow efficiency resulted in a 28% increase in user engagement
Designed WCAG-compliant responsive web and mobile interfaces, raising accessibility standards across the platform
Enterprise Messaging Post-Acquisition Integration User Research Accessibility Mobile UX
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Cloud9 Technologies
UX Designer
Mar 2020 – Aug 2021

Cloud9 was where I made the jump from implementation and client services into design full-time. Having spent years on the client side, I already understood how traders actually used the product — which made me a lot more useful in research and a lot harder to fool in design reviews. I came up through the company, so I had context most designers walking in off the street wouldn't have.

Designed desktop and web interfaces for C9 Trader, a voice communication platform used by 20,000+ traders globally
Ran user research and usability tests to validate design decisions and sharpen core workflows
Collaborated closely with product and engineering to iterate quickly, keeping user needs and business goals aligned
Trading Platforms Voice UX Capital Markets Usability Testing
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Earlier Career
Senior Implementation Manager
Cloud9 Technologies
2016 – 2020
Client Services Manager
Cloud9 Technologies
2015 – 2016
Technical Account Manager
HookLogic
2014 – 2015
Project Manager
Universal E-Business Solutions
2011 – 2013
How I Think

Design isn't linear, it's cyclical.

Structure without rigidity. Stages overlap, order shifts, and iteration never stops.

My Story →
Research & discovery
Who, what and why

Everything begins with research. Whether it's user interviews, feedback sessions or workflow analysis, I put the human first to identify the real problem being solved.

Concept & creation
Design, refine and iterate

Workflows, wireframes and prototypes all take shape. From low to high fidelity, this is where the creativity happens.

Validation
Does it actually work?

Before handoff, prototypes are tested with real users. What's learned either validates the work or sends me back to the drawing board.

Delivery & impact
Measuring for success

Engineering is looped in and designs are handed off. Once live, I'm looking at KPIs and feature adoption to see if it's a success.

About

The human behind it all.

I'm Greg, a UX & Product Designer based in the New York Metro Area, where I've lived for over 14 years.

I think of myself as a "full-stack" designer, someone who's comfortable operating across the full spectrum of product design. From early discovery and research, through the iterative design process, all the way to developer handoff, I care as much about the who and why as I do about how it looks and feels.

I specialize in complex, data-heavy enterprise applications built for demanding users with highly specific workflows. Regardless of the problem, my approach always starts with the user. Understanding who they are, what they do, and why is at the core of everything I design.

Outside of my professional life, the title I'm most proud of is "dad." It's by far the most fulfilling and rewarding thing I've ever taken on. Free time looks a lot different these days, but when I do find a moment you can catch me at the gym, out running with the dog, or during winter months chasing fresh powder somewhere out west.

Other hobbies of mine include gaming, being the commissioner of a very competitive fantasy football league, and indulging in some of the best steaks that NYC has to offer.

🍼 Professional Diaper Changer 😄 Dad Joke Enthusiast 🥩 Amateur Steak Critic 🕺 Terrible at Dancing
Contact

Interested in working together?

I'm open to senior product design roles, consulting engagements, and conversations about hard problems.

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